Return & Exchange Policy
Nutribites Technology
Effective Date: January 30, 2026
Important Notice
Due to the nature of our products (dietary supplements and nutritional products), our return and exchange policy is subject to strict health and safety regulations.
Please read this policy carefully before making a purchase.
How can I return or exchange the product?
Step 1: Contact Us
Email us at info@nutribites1.com or call +20 11 10010353 with your request.
Step 2: Submit Information
Include:
- Order Number
- Reason for return or exchange
- Clear photos of the product and packaging (showing the issue)
Step 3: Wait for Approval
Our team will review your request within 2 business days and provide:
- Approval or denial decision
- Return instructions (if approved)
Step 4: Courier Pickup (If Approved)
Once approved, we will dispatch a courier to your address to pick up the product or handle the exchange.
Eligible Cases for Return or Exchange
You may request a return or exchange within 14 days of the delivery date under the following conditions:
1. Damaged or Defective Items: If the product arrived damaged, broken, has a manufacturing defect, or was expired upon delivery.
2. Change of Mind: If you changed your mind, you can return the product provided it is in its original condition.
3. Missing items from your order
Requests must be submitted within 14 days of the delivery date.
Non-Eligible Cases
We DO NOT accept returns or exchanges for:
- Opened or used products
- Broken safety seal or opened packaging
- Damage caused by misuse or improper storage
- Requests submitted after 14 days of delivery
- Free gifts or promotional items
- Products without original packaging
- Products showing signs of tampering
- Products that expired after delivery
I returned my order. When will I receive my refund?
- Refunds are issued to the original payment method only.
- Refund processing time takes between 7 to 12 business days (including quality inspection and bank processing time).
- Shipping fees are non-refundable
Mandatory Conditions for Approval
For a return or exchange to be approved, ALL of the following must apply:
- Safety seal must NOT be broken
- Packaging must NOT be opened
- Product must be unused and in original condition
- Original packaging and labels must be intact
- Proof of purchase (Order Number or Invoice) is required
- Clear photos must be provided
- Written approval must be received before any pickup or return arrangement
Unauthorized returns will be refused.
We reserve the right to refuse any request that does not meet these conditions.
Returned Products Inspection & Safety Testing
All returned products are subject to mandatory inspection, quality verification, and safety testing upon receipt.
If a returned product fails any inspection due to:
- Packaging or seal compromise
- Signs of contamination or tampering
- Improper storage or handling
- Failure to meet quality, safety, or effectiveness standards
Nutribites Technology reserves the right to reject the return and deny any refund or exchange.
All inspection decisions are final.
Return & Exchange Cost
- For Defective, Damaged, or Incorrect Items: Nutribites covers 100% of return and replacement shipping costs. No extra fees apply.
- For Change of Mind (Unopened Items): The customer covers all return and replacement shipping costs. No restocking fees are charged.
Original shipping fees are non-refundable.
Have a question ? We are here to HELP
Check out the most common questions our customers asked. Still have questions ? Feel free to ask our customer support.
